Refund policy

All items sold in our shop are used equipment, and most are one of a kind. Please read the product description and photos carefully before you buy.

Returns for change of mind

We do not accept returns or exchanges for change of mind. This includes cases where the item does not match your power supply (most Japanese equipment is designed for 100 V), plug type, language settings or local regulations. If you are unsure, please contact us before ordering.

Please check your item within 3 days

Please check the contents and operation of your item within 3 days of delivery. Batteries, rechargeable batteries and consumable parts are not covered.

Initial defects

For items whose product page states a functionality warranty, we will support you within the stated period. Please email us photos or a short video showing the problem. Depending on the situation, we will offer remote troubleshooting, repair support, a partial refund, or a return with a refund. If we accept a return because of an initial defect, we will cover the return shipping cost.

Damage in transit

Every shipment is fully insured. If your item arrives damaged, please contact us within 3 days of delivery and keep the box and packing materials. We will file the insurance claim and arrange a repair or refund.

Cancellations

As a rule, orders cannot be cancelled after they are confirmed. If you need to cancel, please contact us as soon as possible. Once an item has been shipped, the order cannot be cancelled. A cancellation fee may apply depending on how far preparation has progressed.

Refunds

Approved refunds are issued to your original payment method. Import duties and taxes paid to US customs are not refunded by us.

Contact

Recycle Hunter (Kyoto, Japan)
Email: info@recycle-hunter.com (English is fine; we reply within 1 business day)
Phone: +81-75-874-6460 (10:00–17:00 Japan time; closed Wednesdays, Saturdays, Sundays and Japanese public holidays)